Terms of Service

Effective date: March 24, 2026
Last updated: September 29, 2026

These Terms of Service (“Terms”) govern access to and use of Tessary’s hosted agent reliability services (“Services”) provided by Tessary Software Private Limited (CIN: U62099KA2026PTC218247) (“Tessary,” “we,” “us,” or “our”). By creating an account or using the Services, you agree to these Terms. If you use the Services for an organization, you confirm that you are authorized to agree on its behalf.

Self-hosted Tessary is licensed under the Apache License 2.0, as stated in its repository. These Terms govern the hosted Services.

1. Accounts and use

You must be at least 18 years old to use the Services. You are responsible for your account, the accuracy of its information, and activity under your credentials. Notify us promptly if you believe your account has been compromised.

You may use the Services only in compliance with applicable law. You must not interfere with their security or operation, access another person’s account or data without authorization, circumvent plan limits, resell or sublicense access to the Services, place unreasonable load on them, send malware or spam through them, or use the Services to violate another person’s rights. You are responsible for the agents, integrations, and data you connect to the Services.

2. Customer data

You retain your rights in traces, repository material, and other content you provide to the Services (“Customer Data”). You grant Tessary the limited rights needed to host, process, transmit, and display Customer Data to provide, secure, and support the Services and the features you choose to use.

You confirm that you have the rights and permissions needed to provide Customer Data and instruct us to process it. Tessary does not use customer traces or code to train models or classifiers.

You decide what your agents send to Tessary. You are responsible for redacting personal information we do not need to process, and you must not send health, payment card, government ID, or other sensitive personal data unless we agree in writing.

We treat Customer Data as your confidential information and use it only to provide, secure, and support the Services. We may use technical and usage information, such as trace volumes, feature use, and performance metrics, to operate and improve the Services. This does not include the content of traces or code.

You can request an export of your Customer Data by emailing support@tessary.ai.

3. Connected services and AI analysis

You may connect third-party services, repositories, or model providers to the Services. You authorize the access and data transfers needed to provide the features you select. Relevant Customer Data may be sent to the model provider selected for an AI analysis, including a Tessary-provided option while any included credit remains, or a supported provider you connect.

Your use of a provider you connect may also be subject to your agreement with that provider. Third-party services can affect the availability and performance of related features.

AI-assisted findings and analysis can differ between runs, may be incomplete or inaccurate, and will not detect every failure in your agents. You remain responsible for testing and monitoring your agents and for reviewing findings before acting on them.

4. Plans and fees

Features, usage limits, retention periods, and any fees for each plan are described in the applicable plan details shown on our website or in the product. We may apply those limits, including by declining new traces when a limit is reached. Traces already stored, findings, and cases are not affected.

We may change, limit, or end the free plan or any feature. We will give reasonable notice of material changes where practicable, and a chance to request an export of your data before the free plan ends. The free plan has no uptime, service level, or support commitment. Features marked beta or preview may change, break, or be withdrawn at any time.

The Services are currently offered without fees. If we introduce a paid plan, its price, billing period, renewal, cancellation, and applicable taxes will be presented before purchase. Changes to your plan or its price will be communicated as required by law and the applicable plan terms.

5. Our intellectual property

Tessary and its licensors retain their rights in the Services. These Terms give you a right to use the Services under your plan, but do not transfer ownership of the Services or our intellectual property to you. You retain your rights in Customer Data and may use the outputs generated for you, subject to applicable law and third-party rights.

6. Suspension and termination

You may stop using the Services at any time. You may request deletion of your account and associated Customer Data.

We may suspend access if reasonably necessary to address a Terms violation, security threat, legal requirement, or material risk to the Services or others. Where practicable, we will provide notice and an opportunity to resolve the issue. We may terminate access for a material or repeated violation.

Data retention and deletion following termination or a deletion request are described in our Privacy Policy and applicable plan details. Sections 2, 5, 7, 8, 9, 10, and 11 survive termination.

7. Disclaimers and liability

The Services are provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

To the maximum extent permitted by law, neither party is liable to the other for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill arising from the Services.

To the maximum extent permitted by law, Tessary’s total liability for claims relating to the Services or these Terms will not exceed the amount you paid Tessary for the Services in the 12 months before the event giving rise to the claim, or USD $100 if you paid no fees in that period.

8. Indemnification

You will defend and indemnify Tessary and its affiliates, officers, directors, employees, and agents against third-party claims arising from your use of the Services, Customer Data you provide, or your violation of these Terms or applicable law, including reasonable legal expenses. We will promptly notify you of a claim and reasonably cooperate in its defense.

9. Governing law and disputes

These Terms are governed by the laws of India, without regard to conflict-of-law principles. Disputes arising from these Terms or the Services will be finally resolved by binding arbitration under the Arbitration and Conciliation Act, 1996, as amended. The seat and venue of arbitration will be Bengaluru, Karnataka, India. Either party may seek interim relief or arbitration-related remedies from courts with jurisdiction in Bengaluru.

10. Feedback and publicity

If you send us feedback or suggestions, we may use them without restriction or obligation to you. We may list your organization as a customer. Email support@tessary.ai and we will stop.

11. General

Neither party may assign these Terms without the other’s consent, except to a successor in a merger or sale of substantially all of its business. Neither party is liable for delays or failures caused by events beyond its reasonable control. If any part of these Terms is unenforceable, the rest still applies. These Terms and the Privacy Policy are the entire agreement between you and Tessary about the Services. A waiver must be in writing, and not enforcing a term is not a waiver. We may send you notices by email or in the product.

You confirm that you are not subject to sanctions that apply to Tessary or its providers, and you will not use the Services in breach of applicable export control or sanctions laws.

12. Changes to these Terms

We may update these Terms. We will update the dates above and provide notice of material changes as required by law. Changes will apply from their stated effective date. If you do not agree to updated Terms, you may stop using the Services.

13. Contact

Tessary Software Private Limited
CIN: U62099KA2026PTC218247
Email: support@tessary.ai