Privacy Policy

Effective date: March 24, 2026
Last updated: September 29, 2026

Tessary Software Private Limited (CIN: U62099KA2026PTC218247) (“Tessary,” “we,” “us,” or “our”) provides an agent reliability platform. This Privacy Policy explains how we handle personal information when you visit our website or use our hosted services (“Services”).

If you self-host Tessary, your traces, prompts, and code stay on your own infrastructure and this policy does not apply to them. Self-hosted Tessary sends us anonymous usage statistics, never traces, prompts, or code, and you can turn this off in its configuration. This policy covers those statistics and any information you send us directly, such as support requests.

1. Information we process

We collect account and organization details, such as names, email addresses, and sign-in information; communications you send us; and usage and diagnostic information needed to operate and secure the Services.

If you sign in with Google, we receive limited Google account information, such as your name and email address, needed to verify your identity and manage account access.

Customers may send agent traces and related data to the Services. Traces can contain prompts, responses, tool inputs and outputs, and personal information about people who interact with a customer’s agent. The Services also produce findings, cases, and analysis based on that data.

If a customer connects a repository and requests root-cause analysis, we temporarily access and clone the repository to perform that analysis. We do not retain the cloned repository after the analysis ends. Code excerpts cited as evidence in a case are kept with that case.

2. How we use information

We use account, usage, and communications information to provide the Services, manage accounts, respond to requests, maintain security, and meet legal obligations.

We process customer traces and repository material to provide the features the customer uses, including classification, findings, cases, and requested analysis. We use a customer’s traces to establish a baseline of normal behavior for that customer’s own projects; this is not model training. We do not use customer traces or code to train models or classifiers.

We also use technical and usage information, such as trace volumes, feature use, and performance metrics, to operate and improve the Services. This does not include the content of traces or code, and we share it outside Tessary only in aggregate form that identifies no one.

Tessary support staff do not have access to read customer traces. We restrict other employee access to customer traces to what is needed to operate and secure the Services.

For personal information contained in customer traces or repositories, the customer determines what is sent to Tessary and how the Services are used. We process that information on the customer’s behalf under our agreement with them.

3. Model providers and other service providers

When a customer uses an AI analysis feature, relevant trace or repository excerpts may be sent to the model provider selected for that feature. Customers may use a Tessary-provided option where available, or connect a supported provider of their choice. The provider processes those excerpts to return results. If you connect your own model-provider key, that data is sent to your provider under your account and its terms.

We also use service providers for infrastructure, authentication, analytics, communications, and other functions needed to operate the Services. We may disclose information when required by law or in connection with a business transaction, subject to applicable protections.

We do not sell personal information or share it for cross-context behavioral advertising.

Google API data and Limited Use

We use information received from Google APIs only to authenticate you and authorize access to the Services, and never for advertising, profiling, or other unrelated purposes. Our use of that information complies with the Google API Services User Data Policy, including its Limited Use requirements.

4. Storage, retention, and deletion

Hosted customer data is stored primarily in India. Retention periods for traces and other data depend on your plan and are shown in the applicable plan details and product settings. Data linked to an open finding or case may be kept while that finding or case remains open.

Customers may request an export of their data, or deletion of their account and associated data, by emailing support@tessary.ai. We delete that data within a reasonable period, except for information we must keep to meet legal obligations. Residual copies may remain in backups until they are overwritten.

We retain account, security, support, and any billing records for as long as needed for their stated purposes and applicable legal obligations.

5. International processing

Although hosted customer data is stored primarily in India, a selected model provider or other service provider may process relevant information in another country. Where personal information is transferred from the European Economic Area or the United Kingdom to a country without an adequacy decision, we rely on Standard Contractual Clauses, their UK equivalents, or other safeguards permitted by law.

6. Cookies

We use cookies that are necessary for sign-in, security, and remembering your preferences. On our website we also use analytics cookies (currently Google Analytics and Mixpanel) to understand how visitors use the site. Analytics cookies are set only if you accept them in the cookie banner, and you can withdraw that choice by clearing your browser’s site data. Disabling necessary cookies may affect functionality.

7. Security

We use administrative, technical, and organizational measures designed to protect information. No system can be guaranteed completely secure. If we become aware of a security incident affecting your data, we will notify affected customers without undue delay and as required by law.

8. Your rights and requests

Depending on where you live and the laws that apply, you may have rights to access, correct, delete, or receive a copy of your personal information, or to object to certain processing. You can contact us at support@tessary.ai to make a request or raise a privacy grievance. We may need to verify your identity. We will not discriminate against you for exercising any of these rights.

If your request concerns information that one of our customers sent to Tessary in a trace or repository, please contact that customer first. We will assist the customer as required under our agreement and applicable law.

India. Under the Digital Personal Data Protection Act, 2023, you may also nominate another person to exercise your rights if you die or become incapacitated, and you may lodge a grievance with us, which we will address within the period required by law.

European Economic Area and United Kingdom. We process your personal information to perform our contract with you, for our legitimate interests (such as security, fraud prevention, and improving the Services), to comply with law, or with your consent, which you may withdraw at any time. You may also lodge a complaint with your local data protection supervisory authority.

California. We do not sell personal information or share it for cross-context behavioral advertising, and you may request to know, delete, or correct the personal information we hold about you.

Disputes about this policy are governed by the same law and dispute-resolution terms as our Terms of Service.

9. Children

The Services are intended for business users aged 18 or older. We do not knowingly collect personal information directly from children under 18.

10. Changes

We may update this policy. We will update the dates above and provide any further notice required by law when material changes are made.

11. Contact

Tessary Software Private Limited
CIN: U62099KA2026PTC218247
Email: support@tessary.ai