Is a custom classifier tested before it goes live?

Yes. A custom classifier is trained and evaluated on labeled examples from your own traffic before it ships, the same discipline that gates a built-in classifier before it’s allowed to run on live traces. It doesn’t go straight from an idea to scoring production data.

What that buys you is a classifier that’s actually measured against your agent’s real failure before it gets to flag anything, instead of one that looks plausible on paper and turns out to fire on the wrong thing once it’s live. If a custom classifier isn’t scoring well enough against its own labeled set, it doesn’t ship, the same way a built-in that stops matching what it was tuned for gets pulled rather than left running unchecked.

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