Where can agent monitoring alerts be routed?

A case reaches you through whichever channel you connect in Settings → Notifications: a generic webhook, PagerDuty, Sentry, or Linear are the live routes today. Slack support exists in the design too, a native app that would post case updates straight into a channel, but it isn’t part of the current launch, which is why the webhook is the route every org has today and the field the settings page leads with.

One rule, case_opened, covers every detector already in the product and any that ship later, because a case is what all of them ultimately produce once triage confirms one. You add a destination once; nothing further to configure per detector. Delivery is best-effort and each attempt is logged, so you can check whether a send actually went through instead of assuming silence means nothing fired.