# What is Tessary's frustration classifier?

It reads the user's messages in a trace and flags the ones that carry annoyance, anger, or disappointment, whether at the situation or at the assistant itself. It runs on every trace at negligible per-event cost, the same as Tessary's other built-in classifiers, so it doesn't need a sample to work off.

What makes it worth having is what it catches that error rates miss: an agent that keeps misunderstanding the same request, loops without progress, or makes the user repeat themselves. None of that shows up as a thrown exception or a failed tool call. A user typing the same question three different ways with mounting annoyance is a working agent by every metric except the one that matters to the person using it.

A flag becomes a finding, not an alert. Triage decides whether it's a real problem before anyone sees it, and if it is, it becomes a case.

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Source: https://tessary.ai/answers/tessary-frustration/what-is-tessarys-frustration-classifier
More on Tessary frustration: https://tessary.ai/answers/tessary-frustration
From Tessary, agent reliability for AI agents in production: https://tessary.ai